COCOON Bag - ATLAS Check

Orders are dispatched on a daily basis, Monday through Friday, utilizing DHL's reliable courier service. To ensure seamless delivery and receive real-time tracking updates, please provide your current email address and phone number at the time of checkout. Once your package has left our fulfillment center, you will be promptly notified via email with your shipment details. Exact shipping rates and delivery options for your specific destination are automatically calculated and clearly displayed prior to final payment.

We currently accommodate both domestic and international shipping destinations. Please be advised that international shipments may be subject to local import duties, taxes, and customs fees imposed by the destination country. These additional charges are not included in our product prices or shipping fees and remain the responsibility of the recipient.

Customer satisfaction is our utmost priority, and we want to ensure you feel completely confident in your purchase. If you find yourself less than fully satisfied with your order, we are happy to accommodate both returns for a full refund and exchanges for an alternative item. You have a window of up to 14 days from the original purchase date to initiate a return or exchange.

To be eligible for a return or exchange, all items must be sent back in the exact condition in which they were received, complete with their original product boxes and packaging materials. To begin this process, simply reach out to our customer support team via email to request a refund, and we will promptly provide you with a returns slip.

Upon receipt of your package, our team will inspect the items to verify they meet our condition guidelines. Once approved, your refund will be processed immediately, and a confirmation notification will be sent to let you know the transaction is complete.